Phone Repair Guru Mail-In Service Agreement

By submitting your device for repair, you agree to the following terms:

Device Shipping:

  • You are responsible for shipping the device securely with tracking and insurance.

  • We are not liable for lost or stolen packages.

  • The device owner is responsible for tariffs and all shipping fees.

Repair Authorization:

  • You authorize Phone Repair Guru to perform repair services on your device.

Liability Limitation:

  • We are not responsible for damage to devices with existing liquid damage.

  • We are not liable for data loss during repair. Please back up your device before shipping.

  • Repairs may void manufacturer warranties.

Repair Warranty:

  • Warranty on parts or service is valid for 60 days after repair and does not cover accidental damage.

  • Warranty is void if another party attempts a repair after our service.

Repair Estimates:

  • Final repair costs may vary. If a repair is canceled, a $20 CAD cancellation fee may apply.

Unclaimed Devices:

  • Devices not paid for or claimed within 30 days of repair completion may be forfeited.

Use of Photos:

  • We may use photos of your device for promotional purposes.

Media Features:

  • You can opt to feature your device in our TikTok/YouTube videos by checking the appropriate box.

  1. Device Passcode/Password Field:

    • Add a secure field for customers to enter their device passcode or password.

  2. YouTube/TikTok Feature Opt-In:

    • Add an opt-in checkbox for customers who wish to have their device featured on social media.

  3. Final Message:

    • At the end of the form, include the message:

      • "Thank you for submitting your mail-in request! Please allow 24-48 hours for us to get back to you as soon as possible."